Refund policy
Last updated: June 27, 2026
- Overview
Vinted Resells ("we", "us", "our") primarily sells digital products (such as supplier directories, guides and training materials) that are delivered instantly after purchase.
Because of the nature of digital content, these products are generally non-refundable, except where:
A product is clearly covered by our 90-Day First-Sale Guarantee (see Section 3); or
A refund is required by applicable consumer law; or
There is a confirmed technical issue preventing access and we are unable to resolve it.
From time to time, we may also send physical items (for example, free promotional "mystery bags") linked to qualifying orders. These are treated differently and are covered in Section 4 below.
Nothing in this policy affects your statutory rights under applicable law.
- Digital products (supplier access, guides, training)
2.1 General no-refund policy
Once a digital product has been delivered (e.g. access link shown on the confirmation page and/or sent by email), we do not offer refunds, returns or exchanges, except as set out in this policy or where required by law.
By completing a purchase, you acknowledge that:
You are buying digital access and information, not physical stock.
Results (including income or sales) will vary based on your own effort, budget, marketplace activity and other factors outside our control. We do not guarantee any particular financial outcome.
2.2 Exceptions
We may provide a refund or credit in the following situations:
Where the product is explicitly sold with our 90-Day First-Sale Guarantee (see Section 3);
Where a duplicate order has been placed in error and you contact us promptly before accessing both products;
Where consumer law in your country gives you a mandatory right to a refund;
Where a confirmed technical issue prevents access and we cannot resolve it within a reasonable time (see Section 5).
All other refund requests for digital products are assessed on a case-by-case basis and are not guaranteed.
- 90-Day First-Sale Guarantee (only on eligible products)
Some specific products may include our 90-Day First-Sale Guarantee. Where applicable, this will be clearly stated on the product page and/or checkout badge. If a product does not mention the guarantee, it is not covered.
3.1 What we promise
If you:
Follow the system and implement the steps we provide for 90 calendar days from the date of purchase; and
Can show evidence of consistent effort during that period; and
Still do not achieve a single sale using the method outlined,
then we will:
Review your setup and listings (audit);
Provide a 1:1 optimisation session or equivalent expert clinic; and
If, after you implement our action plan for an additional 14 days, you still have no sale, we will issue a refund or store credit for the covered product (as specified on the product page).
3.2 Who is eligible
To qualify for the 90-Day First-Sale Guarantee, you must:
Be a first-time purchaser of the specific guaranteed product;
Make only one claim per customer/household/business;
Keep your marketplace accounts in good standing (no bans/suspensions for policy violations);
Use authentic items and comply with marketplace rules and local laws.
3.3 What "consistent effort" means
You must be able to show that you have genuinely applied the system throughout the 90 days, including (for example):
Listing a meaningful number of items sourced from our suppliers or your own authentic stock;
Maintaining regular listing and account activity;
Pricing items realistically compared to similar sold listings;
Responding to buyer messages within a reasonable time;
Implementing the key steps outlined in our playbook.
We may request time-stamped evidence such as:
Screenshots or exports of your listing history, offers, and price changes;
Links to live listings and/or short screen recordings showing account analytics;
A simple log (spreadsheet/notes) of your listing and activity dates.
If we provide an audit and action plan, you must implement it and remain active for at least 14 additional days before a refund/credit is considered.
3.4 What is refunded
The guarantee only covers the specific digital product that explicitly carries the guarantee (for example, "Starter + Supplier Vault", if indicated).
Refund method (original payment method or store credit) will be as stated on the product page.
If a refund/credit is granted, your access to the refunded product may be revoked.
3.5 Exclusions
Claims will not be accepted if, for example:
You use counterfeit, mislabelled or policy-violating items, or your account is banned/restricted due to your actions;
You are inactive for long periods (e.g. 7+ consecutive days without activity, unless pre-agreed);
You do not complete onboarding, fail to supply evidence, miss the 1:1 session, or do not implement the audit plan;
You open a chargeback/dispute with your bank or payment provider before completing the guarantee process;
Multiple claims are made from the same household/entity.
- Physical items and free promotional gifts (e.g. "Mystery Bag")
From time to time, we may send physical items as part of a promotion – for example, a free vintage "mystery bag" when you spend over a certain amount.
Unless explicitly stated otherwise on the product or promo page:
These items are provided as a free bonus linked to eligible orders and have no separate cash value;
They are not eligible for return, refund or exchange if you simply change your mind, do not like the style/size, or no longer want the item;
If a physical promotional item arrives clearly damaged or defective, contact us within 7 days of delivery with photos, and we will review the issue and may, at our discretion, repair, replace or otherwise remedy it.
Free gifts and promotional items are not covered by the 90-Day First-Sale Guarantee.
- Technical issues (digital delivery)
If you do not receive your access email or encounter issues with links or downloads:
Please first check your spam/junk and promotions folders;
If you still cannot find your access, contact us within 7 days of purchase at the email below, including your name, email and order number.
We will re-send your access or provide alternative access as soon as reasonably possible. If, after reasonable efforts, we are unable to restore access, we may provide a refund or credit for the affected product.
- How to request support or make a guarantee claim
For general support, technical issues or questions about your purchase, email:
support@vintedresells.com
For 90-Day First-Sale Guarantee claims, please:
Wait until at least Day 91 from the date of purchase and no later than Day 105;
Use the subject line: "90-Day Guarantee Claim – [Order #]";
Include your order number, summary of what you did during the 90 days, and any supporting screenshots/links/logs.
We aim to review guarantee claims within 7–10 business days and will contact you if we need further information.
- Changes to this policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our products, promotions or legal requirements. The updated version will be posted on our website with a revised "Last updated" date.
Your continued use of our website and services after any changes are posted will constitute your acceptance of the updated policy.